TERMS AND CONDITIONS
FERGUSON VALLEY EVENTS PTY LTD trading as
RED GUM EVENTS
ACN: 627 154 812
By payment of the non-refundable booking retainter, the client unconditionally accepts the Terms & Conditions outlined in this document. If you have any concerns about this agreement, please express so in writing to email@example.com
Prices are subject to change without notice. Prices quoted are for one day (24hrs) of hire unless otherwise specified. All prices inc. GST
Once we’ve issued you with a formal MYOB quote, you have 14 days to let us know in writing that you wish to go ahead with the booking. We will “hold” your booking for this 14 day period only.
When we know you’d like to go ahead, we will then issue you with an invoice for a non-refundable booking retainer, comprising 25% of the agreed upon quoted amount. The only way to “lock in” our hire items and services for your event is to pay this retainer.
Once you’ve paid your retainer, you can make changes to your order, subject to availability, up until two weeks before the event date. We ask that you keep us updated with any changes before then, as much as possible.
We will contact you around two to three weeks prior to the event date and issue you with a final invoice, showing the outstanding balance less 25% retainer, and including your bond payment as well (see below).
Your order must be finalised and paid in full by two weeks prior to the event date. Failure to pay the balance of the order by the due date is a sufficient reason for us to cancel the order and we reserve the right to forgo future bookings with that client.
A charge of 2.5% per month will be incurred on any overdue accounts. Any charges incurred by us or our agent, in recovering equipment and/or monies will be charged to the hire client.
We will work with you and with the venue in the lead up to your event to confirm suitable times for delivery and collection. Please keep in mind that we coordinate many deliveries every weekend, so your flexibility is appreciated!
Any timing outlined is proposed only and will need to be confirmed with us and with your venue closer to the date. If you have a specific timing request, please let us know as early on in the booking process as possible. All timings outlined are approximate. We endeavour to arrive within 30 minutes either side of the allocated time/s.
We have quality control procedures in place. All equipment is checked, counted and cleaned prior to delivery or collection. It is the Hirer’s responsibility to check all ordered equipment is delivered and in good order. If any items are missing or incorrect please notify us immediately so that we can arrange replacements. Failure to notify us will result in client being charged for ordered equipment.
Please don’t be offended if we refuse any help with loading and unloading our vehicles – we love it that people offer but due to insurance reasons we cannot accept assistance with heavy items.
Your initial 25% booking retainer is completely non-refundable in all circumstance. If a cancellation is made by the client after part or full payment of their final invoice (excluding the retainer), it will then be at our discretion whether to provide any refund.
We reserve the right to cancel any event if we feel that we cannot fulfil our obligations; whether due to illness, accident or other circumstances.
We reserve the right to cancel events due to aggressive, abusive or bullying language or behaviour.
In these circumstances, or in the event of damages to our property, product or staff, liability is limited to a full refund of all monies paid to us including the deposit. If we cancel a booking, we will suggest a replacement supplier or suppliers.
WEATHER & THIRD PARTIES
We assume no responsibility in the event of a natural disaster (including but not limited to severe weather, wind, rain or bushfire, or pandemic), change of venue, or failure of another vendor to fulfil their obligations, that impacts the delivery of our product and services.
The client accepts that in these circumstances we will make a professional judgement on the most appropriate way to proceed.
For spends under $1000, the bond will be $100.00 and for spends over $1000, the bond will be $200.00
Any violation of our Terms and Conditions outlined in this document will result in deductions from your bond.
Any additional services undertaken by us that are not agreed to in writing prior to the event date (such as cleaning or pack-down) will be deducted from the bond. If additional services are undertaken that exceed the bond amount, the client will be invoiced the outstanding amount.
Please allow us a few days after collection of your hire items to finalise any bond info and get in touch with you to organise the bond refund. In peak season it can take us some time to sort through all our returned orders to finalise any missing items or damage to items. At this point we will email you asking for your bank details so that we can transfer the bond back to you. Once the transfer has gone through on our end, it can take a couple of days to appear in your account.
SET UP AND REMOVAL OF EQUIPMENT
We are not responsible for set up of equipment unless expressly stated in writing.
Hire equipment is not insured for loss or damage, all responsibility for loss or damage lies with the hire client.
DAMAGE/LOSS TO HIRE ITEMS
Any loss, damage or breakage of any equipment or hire items (including packaged items) up to the amount of the bond paid will be deducted from the bond at current replacement cost. If loss, damage or breakages exceeds the bond paid, the client will be invoiced the outstanding amount.
Hire clients are given a seven day grace period to return any missing items. After this time items will be charged for, even if returned.
All equipment is to be returned clean, unless otherwise specified. Returned equipment that requires cleaning will incur an additional charge which will be deducted from the bond. Any linen or equipment that requires specialist cleaning, such as dry cleaning carpets, will be charged to client. If cleaning charges exceed the bond amount, the client will be invoiced the outstanding amount.
- Candle wax will irreparably damage linen. All candles must be in containers.
- Soft furnishings must not be left in the rain/damp. Bonds will not be refunded if lounge cushions, rugs or linens are left outside in inclement weather.
- Linen is returned dirty, please don’t wash it for us!
- Our vintage Persian carpets are for hard surfaces or “good” grass only. No sand, mud, dust or dirt. Damage/cleaning will be charged to client. Please look after them!
- Absolutely no smoking, cigars/shisha etc allowed in the vicinity of any of our furniture. Any burn marks on any furniture or soft furnishings will be charged back to client at replacement cost. Our furniture is not cheap to buy, so we suggest you avoid this!
Equipment must be used for the purpose that it is intended to be used. Once equipment is on site, all responsibility for the equipment lies with the hire client. Any loss, damage or breakage will be charged for. The equipment supplied for hire always remains the property of Red Gum Events.
Many of our hire items are not suitable for self-transport due to their size and weight. We are happy to advise you during the booking process on what size and type of vehicle we recommend for you if we do allow you to self transport your booked items. We reserve the right to refuse the option to self transport.
We will not allow equipment to leave our premises unless a suitable vehicle and appropriate tie downs and packing blankets are supplied. Any damages whatsoever (including but not limited to third parties) resulting from incorrectly restrained goods are the responsibility of the hire client. Please note ropes are no longer legally allowed to be used to tie down loads, only ratchet straps.
Any damage or loss incurred to our products during packing & transport is the responsibility of the client and will be invoiced to client.
We retain the right to photograph work which may be used on our website, in print and in social media for self-promotion and advertising.
The hirer indemnifies and keeps indemnified Ferguson Valley Events Pty Ltd trading as Red Gum Events, its agents and employees, from and against all actions, claims and demands and expenses of every description whatsoever including injury, death, loss of income or damage caused to the Hirer or to associated users arising either directly or indirectly from the use, maintenance, transport and/or operation of the goods.